Automation of business processes, because in the old scheme, almost all tasks were tied to the owner and several key employees. The ultimate ideal goal of the project is to be able to manage the company remotely.
We structured customers, described business processes, wrote instructions for staff, implemented CRM, where, in addition to sales management, we also automated a number of internal processes.
This made it possible to transfer part of the tasks to the system, as well as receive up-to-date information about the company's work remotely through the reporting mechanism.