What to say at each stage of the business process. What variations are possible. This is described in the instructions, simple and clear, which can be mastered in a couple of hours of preparation.
At the previous stage, we described the business processes, now it's time to move on to the main asset - people:
Training of employees according to instructions with live examples and explanations of the main cases. We replay work situations in different aspects, monitor the employee's immersion in the context, adjust if necessary.
A transparent and understandable business process allows you to minimize financial and time losses during staff turnover, quickly introduce new employees into the workflow and evaluate the quality of work based on specific quantitative indicators.
A small credit for admission to work.
Since we have already broken the process into stages, we can understand at what stages transactions are disrupted, figure out why this is happening and make changes to the process.